Number Manager: Telcos’ Disaster Recovery Solution
Never underestimate the power of asking ‘what if?’. When unforeseen circumstances strike — from fires and flooding to cyber attacks or simple human error — a prolonged telecoms outage can leave organisations unable to function for days or weeks. Without having the right contingencies in place, telephony services can grind to a halt and leave […]
Streamline Your Business Telephony Solutions with Invosys
No business can thrive without effective communication, and as digital transformation continues to accelerate, we’re all looking for ways to become more efficient and agile. So, if you want to enhance collaboration, keep your customers happy and make the lives of you and your employees a little easier (wouldn’t that be nice?), you’ll need to […]
2023 Telco Trends: Stay One Step Ahead with Invosys
Going into 2023, telcos everywhere can be proud of their collective resilience over the last few years. Between price increases, supply chain issues and geopolitical tensions, recent events have caused telcos of all shapes and sizes to stand back and examine their strategies as they navigate the ever-changing landscapes of technology and communications. And with […]
Why (and How) You Should Choose a Managed Services Provider
Do you find yourself regularly inundated with customer service calls without the resources to handle them properly? You’re not alone. Many companies lack the staff and technical expertise to manage ever-growing lists of requests efficiently, causing equal frustration for employees and customers. Sometimes, all your business requires is an extra pair of hands to help […]
2022: the Year of Cloud Services and Savvy Solutions
What a year. For most businesses, 2022 has been all about getting back to pre-pandemic levels. And it’s fair to say the telecoms industry has weathered the ups and downs better than some. But we can’t say this year hasn’t been without its challenges… From geopolitical issues and rising inflation to socioeconomic factors and union […]
Hang Up the Phone: Protecting Every Business from Scam Calls
In the shadow of global inflation and massive energy price hikes come costlier data breaches and more elaborate scams than ever before. As we move into 2023, telecom fraud, in particular, shows no signs of slowing down… Of course, scamming isn’t a new phenomenon. But more and more businesses now rely on telecommunications services and […]
Movember: Improving Mental Health in the Workplace
Let’s be honest. With extended lockdowns and plenty of negativity in the news, COVID-19 didn’t exactly improve our collective mental health. Still, one positive to come out of the pandemic is that it highlighted the importance of mental well-being in the workplace — especially for those of us working in the telecommunications sector and facing […]
Keeping 2023 Unified: Contact Centre Trends for the New Year
It’s no surprise that new tech and bigger, faster data have changed how we work and communicate. But with more and more businesses moving online, the pressure on contact centres is ramping up with no signs of slowing down. Now, customers expect to connect with agents however they want, whenever they want. And they expect […]
Crisis Averted: How Can Telecom Resellers Adapt Portfolios?
It’s no secret that there’s been a lot of uncertainty in the air as we experience the biggest cost-of-living hike in more than four decades. The Bank of England has warned us the UK’s heading into a recession as the high rate of inflation squeezes incomes for millions across the country. It was probably inevitable, […]
Hold the Phone: Dan Whitehouse is On the Line
This June, Invosys welcomed a new member into the mix. Dan Whitehouse started his career in telecommunications back in 2009. It’s safe to say he stumbled into the industry after a knee injury halted his professional football career with West Bromwich Albion FC, but he quickly found his footing in a customer service role for […]
