Are Networking Events Useful for Telco Resellers?
Every telco reseller out there knows the importance of connection. After all, your job is to provide customers with cutting-edge solutions that make staying connected easier than ever before. And to keep ahead of the curve, bringing products and tools that keep businesses unified and cost-efficient, it’s essential to put yourself out there and drum […]
Invosys Call Shield: combatting scam calls this Christmas
Ah, Christmas. For many people, it’s the most wonderful time of year. Businesses, on the other hand… Frantic customers. Last-minute requests. An enormous rush to get everything done before businesses close up for the year. Not to mention the higher-than-average call times, strain on customer support staff and, wait for it, increase in pesky spam […]
How to: Return Numbers on Invosys Number Manager
It’s fair to say Invosys Number Manager has made a name for itself over the years. The ultimate call management platform, Invosys Number Manager is packed with features such as multi-device operation, secure call recording, instant disaster recovery, voicemail customisation and various automated call-queuing options — all accessible via our user-friendly portal. Since the beginning, Number Manager […]
How to Integrate Your Calendar with Invosys Flow
Last year, Invosys partnered with Telavox, a leading specialist in unified communications as a service (UCaaS) solution, with the idea to collaborate with one goal: to innovate how our customers communicate. The result? Our savvy Invosys Flow connectivity app. Invosys Flow is a practical, fully featured unified communications platform that allows businesses to manage costs, […]
Hanging Up on Call Centre Abuse with Invosys’ Call Handling Solutions
For many call centre and customer support workers, verbal abuse and threats are a regular occurrence. According to the Institute of Customer Service, 60% of call handlers have experienced hostility over the phone. Nearly half of those who faced abuse said callers were becoming more aggressive because of staff shortages… With the current recruitment crisis and […]
How Can Marketing Boost Your Telco Sales in 2023?
Telecommunications consumers are more empowered than ever — expecting to engage with providers over multiple channels and digital platforms. They’re also more informed than before (and happy to broadcast bad experiences over social media). So, with competition ramping up and new financial pressures to contend with, telco resellers need to build strong relationships with customers […]
Beat the Recruitment Crisis with 24/7 Telecoms Support
One of the biggest challenges facing companies nationwide is the recruitment crisis — and the telecommunications industry is no exception. The pressure has always been on for telco support desks. After all, a reliable and effective communication system is the cog that keeps the whole industry turning. But despite the importance of customer communication and […]
Avaya IP Office: Invite Your Customers to the Hybrid Cloud
Not all small and medium-sized enterprises (SMEs) are ready to make the switch to the cloud… The shift to cloud communications has been one of the most significant telco trends of the past few years, with many businesses embracing the benefits cloud solutions can offer. From unlimited scalability and increased flexibility to improved security and […]
Wholesale vs Master Agent Model: a New Era in Telco
Thanks to rising customer expectations, shifting business models and disruptive technology, the face of telco as we know it is changing. The landscape is increasingly competitive — and for telcos to keep their edge, they need to strike a balance between trusted ways of working and revolutionised strategies that can spread their portfolio of products […]
Welcoming Manni Pearce: Our New Channel Sales Manager!
This March, a new member joined our ever-expanding team… As our operations grow, we’re always looking for the next best technology and solutions. But one thing we’ve never forgotten is the importance of providing excellent service for our channel partners — ensuring there’s still an unbeatable human touch in everything we do. That’s why we’re […]
