Hanging Up on Call Centre Abuse with Invosys’ Call Handling Solutions
For many call centre and customer support workers, verbal abuse and threats are a regular occurrence. According to the Institute of Customer Service, 60% of call handlers have experienced hostility over the phone. Nearly half of those who faced abuse said callers were becoming more aggressive because of staff shortages… With the current recruitment crisis and […]
Automation and AI: Changing the Face of Telco
These days, consumers expect to connect with customer service agents however they want, whenever they want. And they want a reply within minutes — if not seconds… Of course, every business wants a large (and growing) customer base. But when call lines become inundated, and 24/7 support services are stretched thin, that’s when you know […]
Invosys Flow: More Than Just Unified Communications
Take a minute to observe your day-to-day life. How many aspects of it can be carried out with immediacy? Order online and get next-day delivery. Google the weather and know what to wear for the upcoming week. Open your social media apps and see what your friends are doing this very second… Technology is evolving […]
Adapt or Die: the 2022 Blueprint for Telco
Telecommunications has always been an ever-changing industry. Performance standards are constantly being set, and new competition is met daily — particularly in the wake of recent events. The last two years have further emphasised how important it is for businesses to change with the times. In 2022, telcos find themselves at a crossroads: they can […]
