Hanging Up on Call Centre Abuse with Invosys’ Call Handling Solutions
For many call centre and customer support workers, verbal abuse and threats are a regular occurrence. According to the Institute of Customer Service, 60% of call handlers have experienced hostility over the phone. Nearly half of those who faced abuse said callers were becoming more aggressive because of staff shortages… With the current recruitment crisis and […]
How Can Marketing Boost Your Telco Sales in 2023?
Telecommunications consumers are more empowered than ever — expecting to engage with providers over multiple channels and digital platforms. They’re also more informed than before (and happy to broadcast bad experiences over social media). So, with competition ramping up and new financial pressures to contend with, telco resellers need to build strong relationships with customers […]
Beat the Recruitment Crisis with 24/7 Telecoms Support
One of the biggest challenges facing companies nationwide is the recruitment crisis — and the telecommunications industry is no exception. The pressure has always been on for telco support desks. After all, a reliable and effective communication system is the cog that keeps the whole industry turning. But despite the importance of customer communication and […]
Avaya IP Office: Invite Your Customers to the Hybrid Cloud
Not all small and medium-sized enterprises (SMEs) are ready to make the switch to the cloud… The shift to cloud communications has been one of the most significant telco trends of the past few years, with many businesses embracing the benefits cloud solutions can offer. From unlimited scalability and increased flexibility to improved security and […]
Wholesale vs Master Agent Model: a New Era in Telco
Thanks to rising customer expectations, shifting business models and disruptive technology, the face of telco as we know it is changing. The landscape is increasingly competitive — and for telcos to keep their edge, they need to strike a balance between trusted ways of working and revolutionised strategies that can spread their portfolio of products […]
Welcoming Manni Pearce: Our New Channel Sales Manager!
This March, a new member joined our ever-expanding team… As our operations grow, we’re always looking for the next best technology and solutions. But one thing we’ve never forgotten is the importance of providing excellent service for our channel partners — ensuring there’s still an unbeatable human touch in everything we do. That’s why we’re […]
Automation and AI: Changing the Face of Telco
These days, consumers expect to connect with customer service agents however they want, whenever they want. And they want a reply within minutes — if not seconds… Of course, every business wants a large (and growing) customer base. But when call lines become inundated, and 24/7 support services are stretched thin, that’s when you know […]
Invosys is Now Partnered with Axiros!
At Invosys, we know that as the demand for connected devices grows, managing them is becoming increasingly important — but it can be a complex and time-consuming task… That’s why we’re excited to announce that Invosys has chosen Axiros as our preferred TR-069 device management partner! Axiros is a leader in internet of things (IoT) […]
How Can Telcos Benefit from Business Collaboration?
Business collaboration is a powerful tool for companies — regardless of size or industry. For telcos, working with fellow suppliers and developers can help to unlock incredible new sources of value that benefit all parties. After all, any telco — even those with advanced solutions and services — knows there are limits to the value […]
Data Security: Three Reasons to Take Your Business to the Cloud
The shift to cloud computing has been one of the most significant tech trends of the past few years, with many businesses embracing the host of benefits the cloud can offer. From reduced IT costs and increased flexibility to improved security and boosted application performance, the cloud brings about the potential for innovation and new […]
