Beat the Recruitment Crisis with 24/7 Telecoms Support

One of the biggest challenges facing companies nationwide is the recruitment crisis — and the telecommunications industry is no exception. The pressure has always been on for telco support desks. After all, a reliable and effective communication system is the cog that keeps the whole industry turning. But despite the importance of customer communication and […]

Hold the Phone: Dan Whitehouse is On the Line

This June, Invosys welcomed a new member into the mix. Dan Whitehouse started his career in telecommunications back in 2009. It’s safe to say he stumbled into the industry after a knee injury halted his professional football career with West Bromwich Albion FC, but he quickly found his footing in a customer service role for […]

Tis’ the Season for Professional Telco Services…

Ah, Christmas. For many people, it’s the most wonderful time of year. Businesses, on the other hand… Frantic customers. Last-minute requests. An enormous rush to get everything done before businesses close up for the year. Not to mention higher than average call volumes — ouch. In the UK, the average employee turnover is 15% — […]