This June, Invosys welcomed a new member into the mix.

Dan Whitehouse started his career in telecommunications back in 2009. It’s safe to say he stumbled into the industry after a knee injury halted his professional football career with West Bromwich Albion FC, but he quickly found his footing in a customer service role for an agency in outsourced communications.

For almost a decade, Dan worked his way up the ranks, gaining real insight and interest in the professional telco services we know and love.

Coincidentally, his next step saw him land a customer support role at Callstream: a cloud-based call management technology provider and now one of our partners (yes, the world really is that small).

Dan’s career went from strength to strength at Callstream as he worked his way up to sales and operations director. Sadly, personal circumstances led him to step back from his role…

A network of support

In May 2022, after taking time out to be with his family and four children, Dan decided it was time to get back into the working world and find a role that could keep him busy whilst maintaining his work-life balance.

Having worked with Invosys before, Dan saw an opportunity when our sales director, Steve Glaister, advertised for a new business development manager — and here we are today!

Since then, Dan has been able to enjoy a more relaxed pace with less pressure than in his previous director role. With a roster of small to medium-sized business accounts, Dan says this role has given him the perfect launchpad back into his career.

As we all know, it can be difficult to pull ourselves out of personal situations and keep a steady routine at work. But with Steve and Barry (our sales and marketing director) only ever being a phone call away, Dan has had plenty of support behind him at Invosys — from both a personal and a business standpoint.

Support for our colleagues goes beyond the nine-to-five. Our fully trained mental health first aiders are always on hand at any time of the week. Whether staff feel isolated working from home, are going through personal difficulties or just need some extra support, we have practices to ensure every space is as safe as it can be for our team.

A new future with Invosys

Dan’s been with us for four months now and has really made himself at home…

At Invosys, we invest in our team by giving them full training and developing their skills. The better the training, the more confident our team is in spreading the word about our products.

Of course, we had to ask him what his top Invosys products and services are. Our 24/7 support and Number Manager solutions were at the top of his list, though he’s learning new things daily.

So, what’s Dan’s favourite part of the job? Keeping up the relationship between customers and accounts and making sure they’re happy with our products and services.

After the last two years of Zoom calls and remote meetings, talking to customers regularly again (emails, calls, in person… communication is kind of our thing) is also a bonus and something Dan says has helped him massively through his personal struggles.

We’re excited to have Dan on board and can’t wait to see what he achieves with us in the future. With aspirations to climb the ladder and a drive to bring in new clients for Invosys, we know we’ve gained a valuable player in the telco industry.

You can find Dan on LinkedIn. If you want to talk to him about our products, drop him a message!