Hanging Up on Call Centre Abuse with Invosys’ Call Handling Solutions
For many call centre and customer support workers, verbal abuse and threats are a regular occurrence. According to the Institute of Customer Service, 60% of call handlers have experienced hostility over the phone. Nearly half of those who faced abuse said callers were becoming more aggressive because of staff shortages… With the current recruitment crisis and […]
Why (and How) You Should Choose a Managed Services Provider
Do you find yourself regularly inundated with customer service calls without the resources to handle them properly? You’re not alone. Many companies lack the staff and technical expertise to manage ever-growing lists of requests efficiently, causing equal frustration for employees and customers. Sometimes, all your business requires is an extra pair of hands to help […]
Invosys and Cybersecurity: Protecting Our Network
It’s no secret that cyber attacks have become a regular occurrence for businesses around the world. With such swathes of existing data and more created each day, hackers are spoilt for choice when it comes to deciding who their next victim will be. And, now that a vast chunk of the world’s workforce is working […]
A Deep Dive Into Invosys Call Shield
The year ahead has a whole lot in store for Invosys as we prepare to launch several new products — along with our new website! Back in December 2021, we spoke broadly about caller fraud and how fraudsters can gain and use individuals’ or business’ information illicitly. We also briefly touched on the upcoming arrival of […]
