How do we make data integration and management a reality
During the last two decades, due to the tremendous increase in the amount of information and the complexity of data sources from different vendors, data integration has become a constant challenge.
The key to delivering better customer experience
The business and technology landscapes change so quickly that as soon as a company has caught up on what customers want now, they are already on to the next thing.
Think before you rip and replace your legacy systems
In several recent industry surveys, customer experience professionals identified the limitations of their current technology as the biggest barrier to achieving their CX goals in 2018.
New pricing model saves businesses money
Infinity CCS launch its new pay-as-you-go pricing model, removing the need to pay a traditional upfront software licence fee.
How energy brokers can attract and retain customers
With the recent demise of the UK’s most complained about energy supplier, Iresa, OFGEM is going to get tougher on companies that provide poor service.
How brokers can protect against digital disruption
In our digital economy, the thought of going to a broker for your home or car insurance seems quaint.
Why cloud may not be the best solution for your business
Why cloud may not be the best solution for your business Before AI took its crown, the most hyped technology revolution of recent years was the cloud. We all know the benefits, but it doesn’t mean that the cloud is the automatic, best solution for every company.
Invosys partner with Connexica
Infinity CCS has partnered with Connexica to help companies become and remain GDPR compliant, whilst improving the customer experience.
Q&A with Geoff Land, MD of Invosys
Geoff Land looks at challenges faced by the contact centre/customer service industry over the last 12 months and predictions for 2018.
Streamlining workflows to create exceptional customer experiences
Most healthcare providers have multiple sites and multiple touch points in each site. Until recently, patients calling in to make appointments, ask medical queries, or manage claims would be routed to a department in the hospital or clinic.