Scripted calls can spoil the customer journey
Your agents are your most effective and most expensive ‘hardware’ in your contact centre.
Improving quality and reducing costs to serve
In a survey on customer service carried out by the CCA Research Institute, respondents said their greatest challenges were improving quality and reducing cost to serve.
No limit to Invosys’s relationship with Webhelp
Infinity’s solutions have strengthened Webhelp’s ability to win business and delivered efficiency gains of 20% in operation.
As customers ask for more, deliver it for less
Since Apple launched the iPhone, consumers have fully embraced digital. If they want to tweet you, or chat with a live agent at 2am, you’d better be able to respond.