Chorus by Invosys
Like a musical chorus, with many voices performing in unison, Chorus blends previously disparate applications into a single, synchronized CX performance. Chorus brings together Unified Communications and Customer Experience Management technologies into a single, brandable portfolio. It’s designed to deploy into any organization with around-the-clock support, so teams can standardize CX globally while keeping costs […]
Exciting Launch of Chorus: A Customer Experience Management Solution
We are thrilled to announce the launch of Chorus, an innovative product solution set and go-to-market strategy developed by Invosys and DVSAnalytics, designed to help customers enhance their customer experience management and engagement. Chorus integrates an extensive range of cutting-edge solutions into one unified platform, offering a 24/7, global, and enterprise-class customer experience management (CEM) […]
Invosys Expands Faxing Solutions to Offer Even More Communication Options
We are excited to announce the expansion of our faxing communication solutions at Invosys. Currently, our Fax to Email service converts faxes sent to your numbers into the digital format of your choice, delivering them straight to your inbox or secure server. With support for multiple email addresses, cloud-based management via Number Manager, and reliable […]
Invosys Expands Faxing Solutions Through Partnership with Lane and Fenestrae
Invosys is excited to announce a new partnership with two established faxing organisations, Lane and Fenestrae, both part of the Dura Software family. This partnership will allow Invosys to expand the capabilities of our existing Number Manager fax solution and add new faxing options for our customers and partners. This collaboration allows Invosys to leverage […]
Elevating Customer Engagement with Invosys and Xima Cloud
Customer behaviour has shifted dramatically, adding more options than just voice. Today’s customers expect the freedom to choose their own journey, whether that’s messaging, chat, email, or voice, without being forced into a single channel. It’s about creating frictionless experiences, using real-time data to spot trends, understand what works, and adapt to market changes as […]
Case Study: Interact
When Interact, one of the UK’s fastest growing outsourcing businesses, won two new clients in quick succession the clock started ticking. Both clients – a leading consumer electronics business and a big player in credit card processing – needed to establish a new home for their outsourced contact center operations within just eight weeks. And […]
Case Study: Webhelp UK
Webhelp UK is part of the international Webhelp Group; a leading BPO provider and customer experience innovator across digital and traditional channels. It is achieving rapid growth by focusing on value-based outsourcing, omni-channel engagement and experience analytics to create optimal customer journeys. Download PDF
Case Study: Union Insurance
Union Insurance speeds up complex insurance sales, leading to enhanced service and profits. Union Insurance provides people with access to greater financial security through insurance plans that protect against the economic impact of major life traumas. Union Insurance strives to exceed its clients’ expectations through customer service, embracing technology and innovation to deliver affordable products […]
Case Study: Major Travel Insurance Provider
A major, award-winning travel insurance provider sought a technology solution that would improve its customer service offering and overall customer experience across its travel insurance portfolio. Download PDF
Case Study: Teleperformance UK
Invosys partnered with Teleperformance UK (TPUK) in April 2020 to rapidly deploy an agent web script service to support the national response to the COVID-19 Pandemic by tracking the requirements from a major UK healthcare client. Download PDF