Case Study: Union Insurance
Union Insurance speeds up complex insurance sales, leading to enhanced service and profits. Union Insurance provides people with access to greater financial security through insurance plans that protect against the economic impact of major life traumas. Union Insurance strives to exceed its clients’ expectations through customer service, embracing technology and innovation to deliver affordable products […]
Case Study: Major Travel Insurance Provider
A major, award-winning travel insurance provider sought a technology solution that would improve its customer service offering and overall customer experience across its travel insurance portfolio. Download PDF
Case Study: Teleperformance UK
Invosys partnered with Teleperformance UK (TPUK) in April 2020 to rapidly deploy an agent web script service to support the national response to the COVID-19 Pandemic by tracking the requirements from a major UK healthcare client. Download PDF
Infinity CCS and Invosys Announce Merger to Enhance Customer Experience Solutions
We are excited to announce that Infinity CCS is now part of Invosys, joining forces to deliver even greater value and innovation for customer experience management solutions. By merging our skillsets and strengths, we are expanding our offerings and capabilities to better serve our customers and partners. With this merger, Invosys will now offer Infinity’s […]
SUMMER SPECIAL OFFER!
Get future-ready connectivity and VoIP solutions with the Zyxel VMG8623-T50B and DX3301-T0 routers—available at special Invosys-powered pricing this July and August! Download PDF
Speech Analytics by Invosys
Our Speech Analytics platform is designed to enhance sales and customer satisfaction. It offers ready-to-use insights that improve business outcomes by analysing every customer conversation. Download PDF
Supercharge Connectivity: Invosys Launches Special Offer on Routers
How Cloud Communications Adds Value to Your Business
The way businesses communicate with their customers and teams has transformed significantly in recent years. With the increasing demand for efficient collaboration, cloud communications emerge as a modern solution. Recent data can attest – revealing 44% of global businesses use cloud solutions, and 38% plan to invest in them over the next two years. This […]
4 Ways to Deliver Consistent CX at Your Contact Center
Explore the following strategies to ensure your contact center provides consistent customer experiences (CX) and significantly improves service delivery. Download PDF
5 Essential Features of Agent Guidance Systems
Customer service is evolving, and contact centres need advanced tools to handle complex interactions. Discover the top features that empower agents, streamline operations, and deliver exceptional customer experiences. Download PDF