Hanging Up on Call Centre Abuse with Invosys’ Call Handling Solutions
For many call centre and customer support workers, verbal abuse and threats are a regular occurrence. According to the Institute of Customer Service, 60% of call handlers have experienced hostility over the phone. Nearly half of those who faced abuse said callers were becoming more aggressive because of staff shortages… With the current recruitment crisis and […]
Automation and AI: Changing the Face of Telco
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