2023 Telco Trends: Stay One Step Ahead with Invosys
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Why (and How) You Should Choose a Managed Services Provider
Do you find yourself regularly inundated with customer service calls without the resources to handle them properly? You’re not alone. Many companies lack the staff and technical expertise to manage ever-growing lists of requests efficiently, causing equal frustration for employees and customers. Sometimes, all your business requires is an extra pair of hands to help […]
2022: the Year of Cloud Services and Savvy Solutions
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Hang Up the Phone: Protecting Every Business from Scam Calls
In the shadow of global inflation and massive energy price hikes come costlier data breaches and more elaborate scams than ever before. As we move into 2023, telecom fraud, in particular, shows no signs of slowing down… Of course, scamming isn’t a new phenomenon. But more and more businesses now rely on telecommunications services and […]
Movember: Improving Mental Health in the Workplace
Let’s be honest. With extended lockdowns and plenty of negativity in the news, COVID-19 didn’t exactly improve our collective mental health. Still, one positive to come out of the pandemic is that it highlighted the importance of mental well-being in the workplace — especially for those of us working in the telecommunications sector and facing […]
Keeping 2023 Unified: Contact Centre Trends for the New Year
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Crisis Averted: How Can Telecom Resellers Adapt Portfolios?
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Hold the Phone: Dan Whitehouse is On the Line
This June, Invosys welcomed a new member into the mix. Dan Whitehouse started his career in telecommunications back in 2009. It’s safe to say he stumbled into the industry after a knee injury halted his professional football career with West Bromwich Albion FC, but he quickly found his footing in a customer service role for […]
Tis’ the Season for Professional Telco Services…
Ah, Christmas. For many people, it’s the most wonderful time of year. Businesses, on the other hand… Frantic customers. Last-minute requests. An enormous rush to get everything done before businesses close up for the year. Not to mention higher than average call volumes — ouch. In the UK, the average employee turnover is 15% — […]
Connectivity: Extending the UK FTTP Footprint
Copper wires have been the backbone of UK comms since 1911, so the task of replacing this sprawling network is a mammoth undertaking. For years, BT Openreach and Virgin Media — the UK’s biggest telecom carriers — have dominated the market. But with just three (and a half) years left to upgrade the country’s entire […]