Speech Analytics by Invosys
Our Speech Analytics platform is designed to enhance sales and customer satisfaction. It offers ready-to-use insights that improve business outcomes by analysing every customer conversation. Download PDF
Supercharge Connectivity: Invosys Launches Special Offer on Routers
Summer Just Got Better with Invosys – Exclusive Router Deals for July & August! At Invosys, we’re always looking for ways to help our partners deploy faster, operate smarter, and serve customers better. That’s why we’re excited to announce our Summer Special Offer on two powerful Zyxel routers – the VMG8623-T50B and DX3301-T0 – available […]
How Cloud Communications Adds Value to Your Business
The way businesses communicate with their customers and teams has transformed significantly in recent years. With the increasing demand for efficient collaboration, cloud communications emerge as a modern solution. Recent data can attest – revealing 44% of global businesses use cloud solutions, and 38% plan to invest in them over the next two years. This […]
4 Ways to Deliver Consistent CX at Your Contact Center
Explore the following strategies to ensure your contact center provides consistent customer experiences (CX) and significantly improves service delivery. Download PDF
5 Essential Features of Agent Guidance Systems
Customer service is evolving, and contact centres need advanced tools to handle complex interactions. Discover the top features that empower agents, streamline operations, and deliver exceptional customer experiences. Download PDF
Boost Agent Engagement with Three Essential Call Center Software Features
To enhance agent engagement, call centers require sophisticated tools that offer guidance and streamline processes, thereby empowering their agents. Discover the key features of Invosys’ interaction management software, designed to boost productivity and foster a more efficient workforce. Download PDF
How High Agent Engagement Can Drive Your Call Center’s ROI
Investing in call center tools to boost engagement can significantly produce results that drive a higher return on investment for call centers. These tools enhance the quality of customer-agent interactions and enhance brand reputation. Read about how high agent engagement in call centers can drive ROI. Download PDF
The Benefits of Agent Guidance
Agent guidance is a powerful toolkit for customer service agents that transforms support into an effective blend of accuracy, efficiency, and personalization. With elements like Next Best Action and prompts, knowledge databases, and real-time monitoring, agent guidance ensures the right assistance is available at the right time. Download PDF
Powering the AI-Human Hybrid Contact Centre
How technology, AI and human agents are working together to create the contact centre of the future and transform the customer experience Download eBook
Contact Centre Analytics & Total Business Improvement
How to unlock the power of your data with contact centre analytics to improve three key areas of your business. Download eBook
