Carriers or range holders must stay ahead of the curve to meet rising expectations on behalf of the customers and businesses they work with. Today, there is a sharp demand for seamless communication, whether through making IP calls, voice calls, or using unified communications tools like instant messaging.
At the same time, telecom carriers must ensure that their operations remain cost-effective, scalable, and secure. A call routing platform built for today’s challenges can be the key to achieving these goals.
Here, we explore six critical reasons why upgrading to a new call routing platform is a smart move.
1. Enhanced Reliability and Uptime
A carrier’s reputation hinges on consistent and uninterrupted phone service. Downtime can harm customer trust while impacting the broader telecommunications network. For critical applications like VoIP technology or IP calls, reliability is a must have.
Current legacy systems often struggle to meet customer demands, especially with fluctuating incoming call volumes. A modern call routing platform, such as Invosys’s Number Manager, guarantees exceptional reliability. Trusted by telecom carriers worldwide, it offers 100% uptime and has maintained a stellar record for over four years. Such reliability ensures that businesses deliver uninterrupted service and enhances the overall customer experience.
2. Scalability for Growing Demands
The transition from traditional systems like ISDN to internet-connected VoIP phones has changed the way businesses approach telecommunications. However, this shift also brings challenges in scaling infrastructure to accommodate growing call volumes.
Telecom carriers need a flexible and scalable solution that evolves with the business. With a robust call routing platform, carriers can migrate from ISDN to IP calls at their own pace. Scalable solutions not only accommodate growth in call traffic but also allow the upselling of advanced functionalities at the Direct Dialing-In (DDI) level. Whether it’s supporting a growing call center or expanding unified communications capabilities, the ability scale seamlessly is essential.
3. Advanced Features for a Competitive Edge
Legacy systems often fall short when it comes to modern demands. This is because many lack intelligent call routing, advanced analytics, and seamless integration with industry-standard CRM systems. For range holders and telecommunications carriers, this can mean missed opportunities to improve functionality and customer satisfaction.
Platforms like Invosys’s Number Manager bridge this gap with state-of-the-art features. From intelligent call routing for efficient call flow to analytics for measuring performance, this platform empowers carriers with actionable insights. Additionally, its compatibility with VoIP technology, PBX systems, and IP phones ensures adaptability to existing hardware. Unified communications services, such as UCaaS and CCaaS, are further enhanced with these advanced capabilities.
4. Cost Efficiency Without Compromise
Carriers often face pressure to deliver exceptional service while cutting operational costs. This is particularly true for call routing, where inefficiencies in handling incoming calls can drive up expenses.
Modern call routing software addresses this concern through optimized call routing and intelligent management. The result? Reduced call handling costs without compromising service quality. Flexible pricing models and low initial outlays make these platforms a cost-effective choice for telecom carriers looking to future-proof their operations.
5. Improved Customer Experience
A seamless customer experience is often a key differentiator in today’s market. Businesses are moving beyond the public switched telephone network (PSTN) to internet-connected platforms, but issues like poor call quality and slow query resolutions persist.
By investing in a next-generation call routing system, carriers can ensure crystal-clear phone calls and speedy issue resolutions. Intelligent call flows enable faster customer service while customizable features allow upselling of premium options. For call centers, this means happier customers and higher retention rates.
6. Robust Security to Protect and Comply
With increasing emphasis on data security and privacy from both a business and compliance standpoint, carriers cannot afford to overlook security and protection measures. For this reason, choosing a call routing platform containing advanced security features that safeguard sensitive customer data is critical not only for meeting stringent Ofcom requirements, but protecting carriers and range holders from spoofing-related risks.
For instance, Call Shield by Invosys offers several advanced detection measures for caller fraud. This includes the identification of unusual call patterns and abnormal caller behaviour or characteristics, such as repeated calls from the same origin even when numbers are being withheld. In turn, carriers can ensure better protection for their customers while safeguarding sensitive data from potential breaches.
The Way Forward for Range Holders and Carriers
New call routing software like that of Invosys brings unmatched reliability, scalability, and advanced features while keeping costs in check. By elevating customer experience and ensuring robust security, carriers can position themselves as leaders in the field. If your current infrastructure is holding your business back, it might be time to consider an upgrade.
Opting for a solution like Number Manager ensures 100% uptime and seamless service delivery. Our scalable platforms empower you to handle increasing IP calls and incoming call volumes with ease, allowing your business to grow without constraints. With advanced features like intelligent call routing, analytics, and CRM integrations, Invosys equips you to elevate your customer experience while staying ahead of the competition.
Contact Invsosys to Upgrade Your Call Routing Platform Today
Invosys stands at the forefront of delivering cutting-edge telecommunications solutions, connectivity solutions, and unified communications platforms to carriers and range holders. If your current infrastructure is holding you back, schedule a demo with the Invosys team today. Our expertise can guide you in upgrading to a modern call routing platform tailored to your needs.
