UCaaS and CCaaS Solutions

Whether you’re a small business, an enterprise, or a contact centre, Invosys offers a robust suite of UCaaS and CCaaS solutions that improve service delivery and streamline business communications.

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UCaaS Solutions

Seamless Connectivity and Enhanced Productivity

Invosys Flow integrates real-time communication services with various business applications, delivering seamless connectivity across multiple devices and networks. Our cloud-based UCaaS solution unites telephony, PBX, instant messaging, video communications, and call centre functionality into a single application, simplifying your communication infrastructure.

UCaaS Features that Streamline Your Business Communication

A Single, Unified Platform

Manage telephony, instant messaging, and video calls from a single application

Remote Work Capabilities

The Agent Ready feature allows for unparalleled remote work functionality

Personalisation

Customise user profiles and notifications, including voicemail alerts

Dynamic Call Management

Integrates with Invosys Number Manager for efficient inbound call traffic management

Avaya IP Office Subscription

Bridge the gap from outdated technology with a tailored migration path

Single Portal Management

Handle costs, users, and security without switching platforms

Benefit from Easy Setup, Cost Effectiveness & More

Quick Setup

Get started swiftly with easy setup and configuration

Cost-Efficiency

Use inclusive minute bundles for tighter cost control

24/7 Support

Enjoy round-the-clock technical support and disaster recovery plans

Brand Customisation

Fully brand the application with your logo and colour scheme

Fraud Protection

Wraparound services provide robust security for both inbound and outbound calls

CCaaS Solutions

Elevating Customer Experience and Efficiency

Our CCaaS solutions are designed to prioritise customer satisfaction and operational efficiency. With easy setup and configuration, Invosys offers contact centres a simplified and feature-rich solution to meet customer demands.

Bolster Your Contact Centre Operations with Extensive Features

Quick Setup

Rapid deployment and configuration to get your contact centre operational in no time

Boosted Productivity

Enhance internal communications and productivity with integrated UCaaS features

Single Portal Management

Streamline cost, user, and security management

Cost Control

Utilise inclusive minute bundles for more cost-effective operations and improved budget management

Fraud Protection

Experience comprehensive security with our all-encompassing fraud protection services

24/7 Technical Support

Benefit from 24/7 support and comprehensive disaster recovery plans

Bolster Your Contact Centre Operations with Extensive Features

Customer Satisfaction

Increase customer satisfaction through improved service quality and personalised CX

Scalability

Easily scale your contact centre operations based on customer demand and enable better service provision

Agent Efficiency

Achieve greater agent efficiency and productivity with workforce optimisation tools

Cost-Efficiency

Pay only for the services you use – nothing else

Contact Invosys for All-Encompassing UCaaS & CCaaS Solutions

Reach out to Invosys today to learn more about our UCaaS and CCaaS solutions and elevate your business’s productivity and customer satisfaction.

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