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UCaaS Solutions
Seamless Connectivity and Enhanced Productivity
Invosys Flow integrates real-time communication services with various business applications, delivering seamless connectivity across multiple devices and networks. Our cloud-based UCaaS solution unites telephony, PBX, instant messaging, video communications, and call centre functionality into a single application, simplifying your communication infrastructure.
UCaaS Features that Streamline Your Business Communication
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A Single, Unified Platform
Manage telephony, instant messaging, and video calls from a single application
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Remote Work Capabilities
The Agent Ready feature allows for unparalleled remote work functionality
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Personalisation
Customise user profiles and notifications, including voicemail alerts
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Dynamic Call Management
Integrates with Invosys Number Manager for efficient inbound call traffic management
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Avaya IP Office Subscription
Bridge the gap from outdated technology with a tailored migration path
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Single Portal Management
Handle costs, users, and security without switching platforms
Benefit from Easy Setup, Cost Effectiveness & More
Quick Setup
Get started swiftly with easy setup and configuration
Cost-Efficiency
Use inclusive minute bundles for tighter cost control
24/7 Support
Enjoy round-the-clock technical support and disaster recovery plans
Brand Customisation
Fully brand the application with your logo and colour scheme
Fraud Protection
Wraparound services provide robust security for both inbound and outbound calls
CCaaS Solutions
Elevating Customer Experience and Efficiency
Our CCaaS solutions are designed to prioritise customer satisfaction and operational efficiency. With easy setup and configuration, Invosys offers contact centres a simplified and feature-rich solution to meet customer demands.
Bolster Your Contact Centre Operations with Extensive Features
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Quick Setup
Rapid deployment and configuration to get your contact centre operational in no time
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Boosted Productivity
Enhance internal communications and productivity with integrated UCaaS features
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Single Portal Management
Streamline cost, user, and security management
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Cost Control
Utilise inclusive minute bundles for more cost-effective operations and improved budget management
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Fraud Protection
Experience comprehensive security with our all-encompassing fraud protection services
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24/7 Technical Support
Benefit from 24/7 support and comprehensive disaster recovery plans
Bolster Your Contact Centre Operations with Extensive Features
Customer Satisfaction
Increase customer satisfaction through improved service quality and personalised CX
Scalability
Easily scale your contact centre operations based on customer demand and enable better service provision
Agent Efficiency
Achieve greater agent efficiency and productivity with workforce optimisation tools
Cost-Efficiency
Pay only for the services you use – nothing else