AUTO ATTENDANT ACTS AS A VIRTUAL RECEPTIONIST FOR BUSINESSES BY ALLOWING CALLERS TO REDIRECT THEMSELVES TO THE DEPARTMENT OR PERSON THEY NEED.
Invosys lets businesses easily build an intelligent menu system for callers, with multi-layered menus and a range of options for redirection. Auto Attendant can have both operational and financial benefits to businesses and can greatly improve the caller experience.
HOW CAN AUTO ATTENDANT HELP BUSINESSES?
MANAGING COSTS
Auto Attendant’s menu system lets callers redirect themselves. With this solution in place, having a full-time receptionist is no longer a requirement for businesses which can result in significant savings on labour.
FIRST TIME SOLUTIONS
Being passed from department to department can be frustrating for callers. With Auto Attendant, the caller chooses where they want to be redirected to, increasing the number of first time solutions and caller satisfaction rates.
PROTECT EFFICENCY
Instead of wasting your employees’ time on needless manual redirects, Auto Attendant automates directing calls (the clue is in the name!). This way, they can focus on their jobs without distraction.
BUSINESS CONTINUITY
If disaster does strike, you can quickly record new messages for your menu to let callers know. You can also change the menu options to direct to a new department or number, in an instance.
INTERESTED IN AUTO ATTENDANT?
We provide our partners with marketing collateral, complete in their branding, to help them show their customers all our products can do.
Take a look at a piece of content about Auto Attendant below, which we would be happy to create in your branding. Just speak to your account manager or contact marketing to get started.
