Invosys, a leading provider of secure communications, UCaaS and CCaaS technology solutions, is excited to announce a strategic partnership with MaxContact, an AI-powered customer engagement and contact centre software provider. This partnership brings together two innovators focused on transforming customer experience and operational efficiency for contact centres and enterprise teams worldwide.
Invosys has built a reputation for delivering comprehensive technology solutions that enable SMB organisations to streamline communications, accelerate digital transformation, and enhance customer and workforce experiences. From unified communications and telephony to full-featured CCaaS platforms, Invosys Chorus solution helps businesses modernise how they connect, collaborate, and serve customers across channels.
MaxContact empowers contact centres and customer-facing teams with an AI-driven engagement platform designed to turn conversations into measurable business outcomes. With capabilities such as predictive dialling, omnichannel engagement, intelligent routing, and autonomous AI agents, MaxContact enables organisations to scale efficiently while enhancing revenue generation and customer satisfaction.
Through this partnership, Invosys will integrate MaxContact’s AI-driven contact centre capabilities into its portfolio, giving customers a simpler way to combine intelligent engagement with Invosys’ secure cloud communications. Together, the two companies will support organisations looking to elevate sales performance, contact centre productivity and customer experience with reliable, cutting-edge technology.
“We’re thrilled to partner with MaxContact to bring even greater capabilities to our customers,” said Jane Anderson, CEO of Invosys. “By combining Invosys’ trusted Chorus communications platform with MaxContact’s AI-driven engagement technology, organisations will be able to deliver more personalised, efficient, and impactful interactions at every touchpoint.”
MaxContact’s leadership echoed the enthusiasm for the collaboration:
“This partnership with Invosys marks a significant step forward in how we help businesses transform their customer engagement,” said Ben Booth, CEO at MaxContact. “Together, we’re giving customers access to a seamless integration of powerful communications and AI-enabled contact centre solutions, helping teams work smarter, handle more conversations and deliver better outcomes for customers and the business.
The Invosys–MaxContact partnership reinforces both companies’ commitment to innovation, scalability and customer success. Organisations leveraging this combined technology stack can look forward to enhanced performance, deeper insights into customer interactions, and a stronger foundation for long-term CX improvement.
For more information about how Invosys and MaxContact are working together to deliver advanced contact centre solutions, contact our team.