As 2025 comes to a close, Invosys reflects on a year defined by meaningful growth, strategic expansion, and a continued commitment to delivering exceptional customer experience solutions. From launching a powerful new CX platform to expanding our portfolio, partnerships, and team, 2025 marked a pivotal chapter in our journey, and set the foundation for an even more ambitious year ahead.
Biggest Wins of 2025
The Launch of Chorus
One of the most significant milestones of 2025 was the launch of Chorus, Invosys’s customer experience management solution. Designed to bring together voice, analytics, workforce optimisation, and AI-driven insights, Chorus represents a major step forward in how organisations manage, analyse, and improve customer interactions. The platform was built to give businesses deeper visibility, better control, and more actionable intelligence across the entire customer journey, while remaining flexible enough to grow alongside their CX strategy.
Welcoming Infinity CCS to the Invosys Portfolio
In 2025, Invosys strengthened its CX offering by bringing Infinity CCS into the Invosys portfolio. This strategic move expanded our capabilities across agent guidance, knowledge management, and real-time support tools, allowing us to deliver more comprehensive, end-to-end customer experience solutions. By combining Infinity’s strengths with Invosys’ existing expertise, we created a stronger, more unified CX ecosystem for our customers.
New Partnerships and Expanded Capabilities
Expanded Faxing Solutions with Lane and Fenestrae
In 2025, Invosys expanded its faxing capabilities through strategic partnerships with Lane and Fenestrae. This collaboration allowed us to offer secure, compliant faxing solutions that integrate seamlessly with modern communications environments, particularly for regulated industries where reliability and security are critical.
Enhanced Partnerships with Xima and Intercity
Our partnerships with Xima and Intercity also grew significantly throughout the year. Together with Xima, Invosys introduced deeper AI-driven CX capabilities and a Microsoft Teams integration, enabling organizations to manage customer interactions more efficiently within their existing collaboration tools.
At the same time, our expanded partnership with Intercity strengthened our ability to deliver advanced call centre solutions tailored to evolving customer and operational needs.
Collaboration, Events, and Thought Leadership
Throughout 2025, Invosys remained actively engaged with customers and partners through in-person events and educational webinars.
Key highlights included:
- A Sales and Marketing Summit in Manchester in November, bringing teams together to align on strategy, innovation, and future growth.
- A joint AI-focused webinar with Xima, exploring how artificial intelligence is reshaping contact centers and customer experience.
- A second CX-focused webinar with Xima, centered on elevating the customer experience through smarter tools, data, and integrations.
These sessions reinforced Invosys’ commitment to collaboration, education, and continuous improvement across the CX community.
Looking Ahead: What’s Next in 2026
As we move into 2026, Invosys is focused on building on the strong foundation established in 2025. Key areas of focus include:
- Continued expansion of Chorus, with new capabilities, deeper integrations, and enhanced analytics.
- Closer alignment with sister company DVSAnalytics, bringing together CX intelligence, workforce optimization, and performance insights.
- Increased use of AI across our solutions, empowering organizations to work smarter, respond faster, and deliver better customer experiences.
Thank You for Your Support
2025 was a year of transformation for Invosys, marked by innovation, strategic growth, and a clear vision for the future of customer experience. As we head into 2026, we remain focused on helping organizations connect more meaningfully with their customers, powered by smart technology, strong partnerships, and a commitment to excellence.
Thank you to our customers, partners, and team members who made 2025 such a successful year. We’re excited for what’s ahead.