Our Call Shield solution works to identify the signs of potentially fraudulent or spam phone calls, alerting you to suspicious activity before malicious actors obtain sensitive personal information or valuable business data. It identifies fraudulent or spam calls based on their location, call source, number presentation, and volume of concurrent calls made. We can work with you to define your call routing workflows to handle suspect fraud calls. Moreover, our call fraud solution integrates AI so the system is constantly learning and improving itself by picking up on-call fraud patterns.