The GP Surgery Centre was a high-traffic hub for inbound calls, which constantly jammed their phone lines. The cause was their legacy ISDN system, which made transitioning to a hosted solution cost-prohibitive.

A cost-effective solution that catered to their needs remained elusive, causing them to persist with their existing setup despite its recurring issues. Adding to the complications was the imminent ISDN shutdown, which forced them to reconsider if a viable solution was available.