We are thrilled to announce the launch of Chorus, an innovative product solution set and go-to-market strategy developed by Invosys and DVSAnalytics, designed to help customers enhance their customer experience management and engagement. Chorus integrates an extensive range of cutting-edge solutions into one unified platform, offering a 24/7, global, and enterprise-class customer experience management (CEM) suite designed specifically for small-to-mid-sized businesses.
Chorus is more than just a product, it’s a comprehensive offering of solutions that empower companies to optimize their contact center performance. The partnership of these organizations also expands globally, giving more customer and partner reach. Under the Chorus brand, businesses will gain access to a full suite of solutions, including:
- Invosys Number Manager Platform: Advanced call routing functionality.
- UCaaS: Global unified communication services, powered by our partnership with NetSapiens.
- CCaaS: Omni-channel customer service through our strategic partnership with XIMA.
- ENCORE: Workforce management, optimization, and speech analytics from DVSAnalytics.
- Agent Guidance & Knowledge Base: Previously powered by Infinity CCS and now part of Invosys, designed to enhance agent performance and provide real-time assistance.
The benefit of Chorus lies in its ability to deliver a complete customer experience management solution under one umbrella. Chorus enables organizations to access enterprise-class features at an affordable price point. Customers will have the flexibility to choose individual applications or purchase the full suite, giving them the tools to build their CX strategies at their own pace.
“We are excited to introduce Chorus to the market,” said Jane Anderson, CEO of both Invosys and DVSAnalytics. “This integrated product suite provides everything that customers need to succeed, from AI-powered call routing to workforce optimization, all under a single platform. Chorus will empower businesses of all sizes to deliver seamless and exceptional customer experiences.”
The launch of Chorus is designed to eliminate the complexity of dealing with multiple vendors and products. With 24/7 support and an open platform for integrations, businesses can scale without the limitations of traditional offerings. Chorus’s suite of solutions is also backed by AI technology, ensuring that companies are equipped with the most advanced tools for their customer engagement needs.
“We believe Chorus will change the game for SMEs,” said Barry Tuffs, CRO of Invosys and DVSAnalytics. “We’re bringing a full portfolio of services that were once only available to large enterprises, all at a price point that’s competitive and accessible for small to mid-market organizations. With Chorus, businesses will have everything they need to optimize their customer experience.”
Chorus is available now, and businesses can start using any of the individual Chorus elements today. The full platform will be available for customers to deploy when they are ready, with flexible pricing that allows companies to choose what best fits their needs.
To get started with Chorus, contact Invosys/DVS today. Let us help you revolutionize customer experience at your contact center.