This latest collaboration is poised to bring significant market expansion in addition to a robust suite of business communication offerings.
Sister companies, Invosys and DVSAnalytics, are announcing a significant milestone with regard to expanding its portfolio of solutions. This collaboration is anticipated to deliver an integrated suite of business communication solutions that will transform contact centers and enhance customer service operations for each of the companies’ respective customer bases.
Invosys will add DVSAnalytics’ Workforce Enablement Management (WEM) solutions to its contact center solutions portfolio. DVS’ new conversational analytics offer brings affordable speech-to-text transcription capabilities to small, medium and enterprise customers designed to enhance the ability to coach agents to provide optimal customer service.
Furthermore, Invosys and DVSAnalytics are proud partners of XIMA, a provider of cloud-based contact center management software. This, paired with a more robust suite of offerings between the two companies, will allow for all-encompassing solutions for customers.
“We are excited to join forces with Invosys to present an end-to-end, fully integrated solution to both customer bases ,” said Chris Williams, CEO of DVSAnalytics. “Combining our offerings not only helps us serve a wider range of needs, but it also gives us the opportunity to expand our services to new markets, such as those in Europe and the United Kingdom.”
Jane Anderson, CEO of Invosys, echoed the sentiment, stating, “Partnering with DVSAnalytics allows us to provide our clients with best-of-breed solutions that can elevate business operations and deliver superior results. We are confident that this collaboration will bring substantial benefits to both our customer bases.”
This partnership signifies a promising future for Invosys and DVSAnalytics as they work together to deliver cutting-edge solutions that cater to the evolving needs of SMEs and contact centers worldwide. With a shared commitment to excellence and innovation, both companies are set to redefine the standards of business communications.
About Invosys
Invosys has been a provider of telephony solutions since 2006, investing in and managing its technology to deliver reliable inbound and call management services. Their robust systems are designed to simplify complex call routing and ensure excellent customer service and support. Bringing a deep focus on innovation and exceptional customer support, Invosys continues to pave the way for innovation in the telecommunications industry.
About DVSAnalytics
DVSAnalytics Inc. (DVS) workforce engagement management solutions (WEM) are designed to improve the customer experience and maximize employee engagement and productivity by offering analytics-enabled insights into customer interactions and contact center operations. DVS Encore® solutions include voice and desktop recording, analytics, quality and performance management, workforce management, reporting, and a powerful set of employee engagement capabilities.
About Dura Software
Dura Software acquires, owns, and operates a portfolio of growing niche software businesses that provide mission-critical solutions to end customers. Unlike other investors, Dura seeks to hold onto and operate its companies without any term limits. Dura is backed by founders and investors with deep experience in investing and operating companies across multiple industry verticals in various geographies.
