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Invosys Chorus

Your End-to-End Solution for Delivering Unparalleled CX

Invosys Chorus brings together a suite of powerful tools and applications in unison – giving you the flexibility to scale while keeping costs low.

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With Invosys Chorus, you get: 

Access to enterprise-grade CX applications at an affordable price point.
An end-to-end CEM solution without the hassle of managing multiple suppliers.
Affordable pricing starting as little as $3 per user per day.
24/7 technical support and an open platform for seamless integrations.
An integrated platform to manage the entire CX journey with one cohesive system.
Customisable solutions to pick the tools you need now and add more as you grow.
Premium CCaaS features like omnichannel support, AI chatbots, and advanced analytics.

Unify Contact Centre Systems Under One Robust Platform

Chorus is a robust platform built to enhance Contact Centre Customer Experience (CCCX). Offering a full-suite of contact centre technology, Chorus covers the entire CX journey —  from the first customer interaction to post-sale support. 

Whether it’s managing inbound calls, optimising workforce performance, or analysing customer sentiment, Chorus ensures every touchpoint is seamless and impactful.

Seamless Customer Experience Management 

Chorus transforms customer experience management (CEM) by giving you the tools needed to deliver exceptional service at each touchpoint. With flexible options, businesses can start small — like with network services — and scale up to full CCaaS, WFO, or WFM solutions as they grow. 

Explore a Full Suite of CCCX Solutions

The Backbone of Modern Business Connectivity

  • Number Manager

Intelligent call routing functionality ensures your customers reach the right person every time. With Invosys Chorus, you get: 

  • One, simple-to-use interface.
  • Unlimited cloud queuing.
  • Real-time and scheduled reporting.
  • Agent-controlled secure call recording.
  • Caller-fraud prevention.
  • UC

Built on NetSapiens’ global UCaaS framework, UCaaS by Invosys Chorus includes: 

  • Telephony, messaging, video calls, and team collaboration. 
  • Remote work capabilities with “Agent Ready” features. 
  • Dynamic call management for inbound traffic. 
  • Quick setup, 24/7 support, and disaster recovery.
  • CX

Powered by our partnership with XIMA, Chorus’s CCaaS features include: 

  • Skills-based routing. 
  • Queue callback. 
  • Advanced reporting and analytics. 
  • Microsoft Teams integration. 
  • AI-powered automation and real-time intelligence.
  • Productivity and Management

Invosys Chorus helps contact centres ensure peak agent performance with WFO and WFM features like: 

  • Quality monitoring and scheduling. 
  • Real-time agent adherence tracking. 
  • Speech analytics with automatic transcription and sentiment analysis. 
  • Insights for training, compliance, and customer satisfaction. 
  • Real-time sentiment and intent analysis.
  • Advanced automation for extracting critical data.
  • Guidance and Knowledge

Increase agent efficiency, cut back on training time, and ensure consistency across customer interactions with tools like: 

  • Knowledge base integration. 
  • Real-time conversational analytics. 
  • Automated workflows to guide agents through calls. 
  • Live feedback and coaching during interactions.

See Invosys Chorus in Action Today

Schedule a demo with Invosys and learn how Chorus can simplify your operations, enhance customer satisfaction, and drive growth.

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