8 Things You Didn’t Know About UCaaS Platforms
Unified Communications as a Service, or UCaaS, is a communications platform that brings together multiple communication tools into a single, cloud-based communications solution. It streamlines collaboration and allows teams to work seamlessly across video conferencing, instant messaging, calling, file sharing, and more. But while many businesses are familiar with the basics of UCaaS, there’s much […]
Xima + Invosys Introduces Microsoft Teams Integration
This New Integration Streamlines Communication and Enhances Contact Center Agent Performance. Xima, a renown contact center software provider, and Invosys, a cloud communications provider, have joined forces with Microsoft Teams to bring contact centers a new integration. The integration, designed to streamline how businesses handle communication and customer service, leverages the capabilities of Microsoft Teams […]
Invosys and Xima Webinar Recap
The recent webinar hosted by Invosys and Xima brought together industry leaders to unveil the potential of their continued partnership. The event, the first in a series of webinars, showcased how cutting-edge AI technology for contact centres can transform the customer experience and optimise workforce performance. Attendees had the opportunity to explore the remarkable capabilities […]
Webinar: Unlock AI-Driven Customer Experience in Microsoft Teams with Invosys + XIMA
Join us for an exclusive webinar in our AI Customer Experience Series, where Invosys and XIMA will showcase how businesses can optimize customer interactions directly within Microsoft Teams. Mark your calendar for May 15, 2025, at 13:00 to discover how our seamless integration empowers teams with enhanced user activity insights, simplified management, and real-time presence […]
The Difference Between Cloud Communications and UCaaS
When it comes to modern communication systems, two terms often pop up in discussions surrounding business technology and communication services: cloud communications and UCaaS (Unified Communications as a Service). While the two are closely related, they have distinct features and benefits that make them suitable for different business needs. This blog will break down what […]
Six Ways the Cloud Improves Business Communication
There are countless ways to remain competitive in today’s market, but one stands out as a surefire way to keep your business one step ahead of the rest: cloud communications. With 96% percent of businesses using the public cloud to some extent, it’s clear that this technology has solidified itself as a must-have for various […]
Join Invosys + XIMA’s Upcoming Webinar
Invosys + XIMA Is Diving Into the Future of AI-Powered Contact Centres On March 13th at 4 pm GMT, Invosys and XIMA will host an exclusive webinar showcasing our suite of advanced AI-driven solutions designed for contact centre efficiency. During this dynamic session, you’ll gain an insider’s look at how our innovative suite of contact […]
The Advantages of Cloud Communications
The massive shift to cloud technology is becoming more commonplace than ever before. And when it comes to business communications, the cloud offers a way to stay connected, competitive, and customer-centric. It works by bringing various real time collaboration tools that serve both internal and external needs under one umbrella, allowing for a streamlined platform […]
Six Reasons to Upgrade to a New Call Routing Platform
Carriers or range holders must stay ahead of the curve to meet rising expectations on behalf of the customers and businesses they work with. Today, there is a sharp demand for seamless communication, whether through making IP calls, voice calls, or using unified communications tools like instant messaging. At the same time, telecom carriers must […]
Invosys and XIMA Webinar Recap: Elevating the Customer Experience
Invosys and XIMA recently led a webinar to discuss their CX/CCaaS solutions in more detail. In this webinar, the team demonstrates how their tools help improve the customer experience and deliver real, measurable results. Here’s a recap of Invosys and XIMA’s contact center solutions, tools, and strategies, which offer a seamless experience for businesses and […]
