Case Study: Interact
When Interact, one of the UK’s fastest growing outsourcing businesses, won two new clients in quick succession the clock started ticking. Both clients – a leading consumer electronics business and a big player in credit card processing – needed to establish a new home for their outsourced contact center operations within just eight weeks. And […]
Case Study: Webhelp UK
Webhelp UK is part of the international Webhelp Group; a leading BPO provider and customer experience innovator across digital and traditional channels. It is achieving rapid growth by focusing on value-based outsourcing, omni-channel engagement and experience analytics to create optimal customer journeys. Download PDF
Case Study: Union Insurance
Union Insurance speeds up complex insurance sales, leading to enhanced service and profits. Union Insurance provides people with access to greater financial security through insurance plans that protect against the economic impact of major life traumas. Union Insurance strives to exceed its clients’ expectations through customer service, embracing technology and innovation to deliver affordable products […]
Case Study: Major Travel Insurance Provider
A major, award-winning travel insurance provider sought a technology solution that would improve its customer service offering and overall customer experience across its travel insurance portfolio. Download PDF
Case Study: Teleperformance UK
Invosys partnered with Teleperformance UK (TPUK) in April 2020 to rapidly deploy an agent web script service to support the national response to the COVID-19 Pandemic by tracking the requirements from a major UK healthcare client. Download PDF
UK Financial Institution
A Joinery Firm
GP Surgery
Australian Reseller
Hyped Marketing
