Case Study: Interact
When Interact, one of the UK’s fastest growing outsourcing businesses, won two new clients in quick succession the clock started ticking. Both clients – a leading consumer electronics business and a big player in credit card processing – needed to establish a new home for their outsourced contact center operations within just eight weeks. And […]
Case Study: Webhelp UK
Webhelp UK is part of the international Webhelp Group; a leading BPO provider and customer experience innovator across digital and traditional channels. It is achieving rapid growth by focusing on value-based outsourcing, omni-channel engagement and experience analytics to create optimal customer journeys. Download PDF
Case Study: Union Insurance
Union Insurance speeds up complex insurance sales, leading to enhanced service and profits. Union Insurance provides people with access to greater financial security through insurance plans that protect against the economic impact of major life traumas. Union Insurance strives to exceed its clients’ expectations through customer service, embracing technology and innovation to deliver affordable products […]
Case Study: Major Travel Insurance Provider
A major, award-winning travel insurance provider sought a technology solution that would improve its customer service offering and overall customer experience across its travel insurance portfolio. Download PDF
Case Study: Teleperformance UK
Invosys partnered with Teleperformance UK (TPUK) in April 2020 to rapidly deploy an agent web script service to support the national response to the COVID-19 Pandemic by tracking the requirements from a major UK healthcare client. Download PDF
UK Financial Institution
Invosys collaborated with a sizable UK Financial Institution to infuse a higher degree of intelligence into their call routing operations. In doing so, the institution was able to significantly improve their customer service experience, increase efficiency and reduce operational costs. The institution had 2,700 inbound numbers on the Cisco ICM platform, the capability to categorise […]
A Joinery Firm
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GP Surgery
The GP Surgery Centre was a high-traffic hub for inbound calls, which constantly jammed their phone lines. The cause was their legacy ISDN system, which made transitioning to a hosted solution cost-prohibitive. A cost-effective solution that catered to their needs remained elusive, causing them to persist with their existing setup despite its recurring issues. Adding […]
Australian Reseller
An international reseller in Australia, familiar with Invosys’s Number Manager from a previous UK business, was seeking a portal that would adequately service the Australasian market. Despite a thorough search, the reseller struggled to locate an inbound portal in Australia that could rival the functionality of the Number Manager platform by Invosys. For this reason, […]
Hyped Marketing
Hyped Marketing, an award-winning digital marketing agency from the United Kingdom, is a small-scale marketing powerhouse of around 20 employees. Their proficiency extends across the spectrum of digital marketing, handling everything from copywriting and design to web development and account management. Invosys played an instrumental role in their successful transition to direct routing software via […]