Why cloud may not be the best solution for your business
Why cloud may not be the best solution for your business Before AI took its crown, the most hyped technology revolution of recent years was the cloud. We all know the benefits, but it doesn’t mean that the cloud is the automatic, best solution for every company.
Invosys partner with Connexica
Infinity CCS has partnered with Connexica to help companies become and remain GDPR compliant, whilst improving the customer experience.
Q&A with Geoff Land, MD of Invosys
Geoff Land looks at challenges faced by the contact centre/customer service industry over the last 12 months and predictions for 2018.
Streamlining workflows to create exceptional customer experiences
Most healthcare providers have multiple sites and multiple touch points in each site. Until recently, patients calling in to make appointments, ask medical queries, or manage claims would be routed to a department in the hospital or clinic.
Scripted calls can spoil the customer journey
Your agents are your most effective and most expensive ‘hardware’ in your contact centre.
Improving quality and reducing costs to serve
In a survey on customer service carried out by the CCA Research Institute, respondents said their greatest challenges were improving quality and reducing cost to serve.
No limit to Invosys’s relationship with Webhelp
Infinity’s solutions have strengthened Webhelp’s ability to win business and delivered efficiency gains of 20% in operation.
As customers ask for more, deliver it for less
Since Apple launched the iPhone, consumers have fully embraced digital. If they want to tweet you, or chat with a live agent at 2am, you’d better be able to respond.
