Chatbots: separating the reality from the hype
Like flying cars and hoverboards, we were told chatbots would be everywhere by now.
Why do most companies fail at digital customer experience?
Customers want all companies to deliver the kind of seamless digital experiences they get from superstar global leaders like Uber and Netflix – so why are they not delivering?
IT investments: Capex, Opex or PAYG?
Choosing the right technology investment for your business can be a difficult task. Numerous factors will need to be taken into account, the most important being costs and return on investment.
How to make the right technology investment
Understand what technology investment you need to make in order to deliver your sales, customer service, and customer experience goals, and minimise those investment costs.
How do we make data integration and management a reality
During the last two decades, due to the tremendous increase in the amount of information and the complexity of data sources from different vendors, data integration has become a constant challenge.
The key to delivering better customer experience
The business and technology landscapes change so quickly that as soon as a company has caught up on what customers want now, they are already on to the next thing.
Think before you rip and replace your legacy systems
In several recent industry surveys, customer experience professionals identified the limitations of their current technology as the biggest barrier to achieving their CX goals in 2018.
New pricing model saves businesses money
Infinity CCS launch its new pay-as-you-go pricing model, removing the need to pay a traditional upfront software licence fee.
How energy brokers can attract and retain customers
With the recent demise of the UK’s most complained about energy supplier, Iresa, OFGEM is going to get tougher on companies that provide poor service.
How brokers can protect against digital disruption
In our digital economy, the thought of going to a broker for your home or car insurance seems quaint.
