Empowering Contact Centre Agents: The Ultimate Guide to Tools and Technology
Building customer relationships involves human interaction so it’s essential to equip agents with the right interaction management tools
How technology providers and BPO’s have helped critical organisations during the global pandemic.
Many companies aren’t really dealing with individual customers at all; they are managing a series of unrelated interactions and transactions that take place over different channels
How to create a single customer view and the benefits
Many companies aren’t really dealing with individual customers at all; they are managing a series of unrelated interactions and transactions that take place over different channels
What Healthcare Call Centers Can Learn
Most healthcare providers have multiple sites and multiple touch points in each site. Until recently, patients calling in to make appointments, ask medical queries, or manage claims would be routed to a department in the hospital or clinic.
Deliver the best digital customer experiences
A main roadblock to delivering the best digital customer experiences is inappropriate, outdated or complex technology.
Save time and money in your contact centre
What would you do to avoid losing £5.11 billion a year?
Analytics is for business insights and efficiency
Easily identify trends and inefficiencies, so that you can make informed business decisions.
Using technology to gain a leap on the competition
When it comes to reaching customers, meeting their needs, and solving their problems, technology today can do almost anything. In reality, there are many restraints, including budget.
Contact centre predictions 2019
As technology continues to disrupt the way normal companies do business, we look at what contact centre and customer experience professionals will be focusing on in 2019.
Insurance brokers customer experience tips
To protect market share and profitability from the growing threats of disintermediation
