8 Things You Didn’t Know About UCaaS Platforms
Unified Communications as a Service, or UCaaS, is a communications platform that brings together multiple communication tools into a single, cloud-based communications solution. It streamlines collaboration and allows teams to work seamlessly across video conferencing, instant messaging, calling, file sharing, and more. But while many businesses are familiar with the basics of UCaaS, there’s much […]
Xima + Invosys Introduces Microsoft Teams Integration
This New Integration Streamlines Communication and Enhances Contact Center Agent Performance. Xima, a renown contact center software provider, and Invosys, a cloud communications provider, have joined forces with Microsoft Teams to bring contact centers a new integration. The integration, designed to streamline how businesses handle communication and customer service, leverages the capabilities of Microsoft Teams […]
Direct Routing with Microsoft Teams
At Invosys, we continually enhance how customer care teams manage interactions. Our latest enhancement, the Gmail integration for our contact center platform, brings the same level of convenience and efficiency to Gmail users as our Microsoft Outlook integration. Download PDF
Customer Service Directly in Microsoft Teams
Invosys for Microsoft Teams offers ease and efficiency. Seamlessly view Teams users’ activities in real-time, providing valuable insights into their availability and status. Download PDF
Invosys and Xima Webinar Recap
The recent webinar hosted by Invosys and Xima brought together industry leaders to unveil the potential of their continued partnership. The event, the first in a series of webinars, showcased how cutting-edge AI technology for contact centres can transform the customer experience and optimise workforce performance. Attendees had the opportunity to explore the remarkable capabilities […]
Webinar: Unlock AI-Driven Customer Experience in Microsoft Teams with Invosys + XIMA
Join us for an exclusive webinar in our AI Customer Experience Series, where Invosys and XIMA will showcase how businesses can optimize customer interactions directly within Microsoft Teams. Mark your calendar for May 15, 2025, at 13:00 to discover how our seamless integration empowers teams with enhanced user activity insights, simplified management, and real-time presence […]
The Difference Between Cloud Communications and UCaaS
When it comes to modern communication systems, two terms often pop up in discussions surrounding business technology and communication services: cloud communications and UCaaS (Unified Communications as a Service). While the two are closely related, they have distinct features and benefits that make them suitable for different business needs. This blog will break down what […]
Six Ways the Cloud Improves Business Communication
There are countless ways to remain competitive in today’s market, but one stands out as a surefire way to keep your business one step ahead of the rest: cloud communications. With 96% percent of businesses using the public cloud to some extent, it’s clear that this technology has solidified itself as a must-have for various […]
5 Benefits of 24/7 Support for Telecom Businesses
In today’s fast-paced world, customers expect round-the-clock service. Providing 24/7 support isn’t just a luxury—it’s a necessity for telecom businesses to stay competitive and meet rising customer demands. Let’s explore the key benefits and how it impacts both businesses and customers. Download PDF
UCaaS: A Deep Dive on the Modern Business Communications Platform
