Customer Service Directly in Microsoft Teams
Invosys for Microsoft Teams offers ease and efficiency. Seamlessly view Teams users’ activities in real-time, providing valuable insights into their availability and status. Download PDF
Invosys and Xima Webinar Recap
The recent webinar hosted by Invosys and Xima brought together industry leaders to unveil the potential of their continued partnership. The event, the first in a series of webinars, showcased how cutting-edge AI technology for contact centres can transform the customer experience and optimise workforce performance. Attendees had the opportunity to explore the remarkable capabilities […]
Webinar: Unlock AI-Driven Customer Experience in Microsoft Teams with Invosys + XIMA
Join us for an exclusive webinar in our AI Customer Experience Series, where Invosys and XIMA will showcase how businesses can optimize customer interactions directly within Microsoft Teams. Mark your calendar for May 15, 2025, at 13:00 to discover how our seamless integration empowers teams with enhanced user activity insights, simplified management, and real-time presence […]
The Difference Between Cloud Communications and UCaaS
When it comes to modern communication systems, two terms often pop up in discussions surrounding business technology and communication services: cloud communications and UCaaS (Unified Communications as a Service). While the two are closely related, they have distinct features and benefits that make them suitable for different business needs. This blog will break down what […]
Six Ways the Cloud Improves Business Communication
There are countless ways to remain competitive in today’s market, but one stands out as a surefire way to keep your business one step ahead of the rest: cloud communications. With 96% percent of businesses using the public cloud to some extent, it’s clear that this technology has solidified itself as a must-have for various […]
5 Benefits of 24/7 Support for Telecom Businesses
In today’s fast-paced world, customers expect round-the-clock service. Providing 24/7 support isn’t just a luxury—it’s a necessity for telecom businesses to stay competitive and meet rising customer demands. Let’s explore the key benefits and how it impacts both businesses and customers. Download PDF
UCaaS: A Deep Dive on the Modern Business Communications Platform
XIMA AI + Invosys
XIMA and Invosys have joined forces to deliver an advanced suite of AI-powered contact centre tools that integrate AI-powered automation, real-time intelligence, and seamless customer engagement – all designed to optimise your workforce and enhance customer service levels. Download PDF
Join Invosys + XIMA’s Upcoming Webinar
Invosys + XIMA Is Diving Into the Future of AI-Powered Contact Centres On March 13th at 4 pm GMT, Invosys and XIMA will host an exclusive webinar showcasing our suite of advanced AI-driven solutions designed for contact centre efficiency. During this dynamic session, you’ll gain an insider’s look at how our innovative suite of contact […]
The Advantages of Cloud Communications
The massive shift to cloud technology is becoming more commonplace than ever before. And when it comes to business communications, the cloud offers a way to stay connected, competitive, and customer-centric. It works by bringing various real time collaboration tools that serve both internal and external needs under one umbrella, allowing for a streamlined platform […]
