Seamless Call Management Solutions for Enterprises
Enhanced by Invosys's Strategic Partnership with XIMA
Through our partnership with Xima, we offer unparalleled access to features that optimize agent performance and productivity. Our enterprise call management solutions are designed to ensure your business communications are always live and responsive.
Explore Enterprise-Grade Call Management Features
Skills-Based Routing
Ensure the most qualified agent handles each call that comes through the system. Our intelligent call routing feature aligns customer inquiries with the skills of your team, enhancing customer satisfaction.
Enhanced Workforce Applications
Optimize your workforce with applications designed for monitoring and improving agent performance. Track call metrics, analyze data, and make data-driven decisions to facilitate greater productivity.
Queue Callback Functionality
Reduce wait times and improve customer experiences with our queue callback feature. Customers can opt to receive a callback instead of waiting on hold, ensuring a seamless interaction.
Time of Day Node
Direct calls to different endpoints depending on the time of day or the day of the week. This ensures your call management is aligned with your business hours and customer needs.
Date Exceptions
Set dates when the service should behave differently, such as during holidays, to ensure your call routing adapts to your operational schedule.
Custom Ringtones and Call Recording
Elevate your customer experience with personalized ringtones and enable call recording for specific destinations, ensuring compliance and quality assurance.
Start Offering a Superior Customer Experience with Invosys
Invosys ensures that every call that comes through the system receives the attention it deserves. Your business enterprise can rest assured no call goes left unanswered or unresolved, thus ensuring customer satisfaction levels never falter. Using efficient call-handling tools, the system directs calls to the right people at the right time while maintaining a constant line of connection with your customers no matter the circumstances.
Never miss a call again
Enhance operational efficiency
Increase customer satisfaction levels
Ensure reliable business communications at all times
Accessible Within the Number Manager Portal
At the heart of Invosys Enterprise is our Number Manager portal—a drag-and-drop provisioning tool that makes building and managing complex call routing services simple. Benefit from:
Effortless Customization
Invosys grants the ability to interlink multiple intelligent call routing nodes to craft bespoke call solutions that meet your specific enterprise needs.
Seamless Adjustments
Start from scratch or modify existing processes with ease. Number Manager remembers previous configurations, simplifying updates.
Flexibility
Easily add or change elements in your call routing map. Unused blocks can be saved for future configurations.
Simplified Management
Visualize your entire call-routing process, making it easy to understand where each call ends up.
Stay Ahead of Calls with Invosys Enterprise
With Invosys Enterprise, you get a bespoke solution that’s easy to use, highly customizable, and designed for enterprise needs. Contact us to learn more about how solutions can drive greater efficiency in your business communications.
