Join us for an exclusive webinar in our AI Customer Experience Series, where Invosys and XIMA will showcase how businesses can optimize customer interactions directly within Microsoft Teams. Mark your calendar for May 15, 2025, at 13:00 to discover how our seamless integration empowers teams with enhanced user activity insights, simplified management, and real-time presence visibility.
Why Attend This Webinar?
The modern workforce demands streamlined communication and efficient tools. The Xima and Microsoft Teams integration delivers just that, offering features designed for an immediate impact:
Manage Users with Ease – Gain visibility into contact center and MS Teams user activity anytime, ensuring optimal team performance.
Simplified Learning Curve – By using the MS Teams softphone to answer Contact Center calls, businesses eliminate the need to train employees on a separate platform.
All-in-One Performance Dashboard – Access a comprehensive view of your team’s activities and key performance metrics in a single location.
Real-Time Availability Insights – Our bidirectional presence sharing allows supervisors and agents to see user status instantly, improving responsiveness and collaboration.
Single Pane of Glass – Access all critical contact center and Microsoft Teams data from one intuitive interface, eliminating the need to switch between multiple applications.
Single Sign-On – Enhance security and efficiency by allowing agents to log in once and gain seamless access to all integrated tools.
Saving Agents Time – Reduce redundant workflows and manual processes, allowing agents to focus more on delivering excellent customer service.
Improving Performance – Leverage AI-driven insights and reporting tools to optimize operations and drive better customer experiences.
Is This Webinar for You?
If any of these resonate with you, then you won’t want to miss it:
- You use a UC phone system and rely on Microsoft Teams for internal communication.
- You need seamless integration between your UC phone system, MS Teams, and Contact Center.
- You want an intuitive interface for generating reports, tracking call flows, and managing recordings effortlessly.
Save Your Spot!
Don’t miss this opportunity to elevate your contact center operations with AI-powered insights and Microsoft Teams integration. Register now and take your customer experience to the next level!
We look forward to seeing you on May 15th!
