Number ManagerManage how your calls are handled using our range of interactive services.
The Industry Renowned inbound call management platform
Number Manager is the market-leading inbound call management platform; an intuitive and easy-to-use app that puts advanced call routing technology just a few steps away in an extremely cost effective way.
Complex Requirements, Simple Solutions
At Invosys, we make the complex simple. None truer is this than with our inbound call management solution – Number Manager. The platform’s user friendly design and quick learning curve mean that even the most technophobic users can set up and manage detailed call handling scenarios through the website or the app – with little training required.
SINGLE INTERFACE, LIMITLESS FUNCTIONALITY
All customers get full training on how to use their inbound call management and ongoing support to stay on top of it too. But if you need a refresher, something extra or even some marketing collateral that might help, just ask.
✓ Businesses with high call volumes
✓ Small businesses to major corporations
✓ Companies looking to streamline call costs
✓ Companies looking to enhance caller experience
ROBUST & RELIABLE SYSTEMS
Invosys have been specialist providers of inbound and call management solutions since 2006. We’ve always invested in our call management platform to enable the management of more and more calls, 24/7, 365 days a year, hundreds of millions of minutes each year.
We are Always Here to Help
Everyone who partners with Invosys is given full and extensive training in how to use and get the most out of the platform. However, should you need any help further help once this training period has finished, our experienced technical support team are always on hand to help you out.
Number Manager is all about ease of use and control at your fingertips, which is why we’ve been busy making it available across all devices, from Android to iOS, as well as any PC or tablet.
IVR Auto Attendant
This service adds an automated menu system to your number (press 1 for Technical, 2 for Customer Support etc.).
Multi-Call ‘Ring all at once’
This service allows up to seven different destination numbers to ring at the same time until the call is answered. This is a cloud based service offering phone system-like functionality over a wide area rather restricting you to one individual location or system.
Out of Hours & Missed Calls
This service asks the customer to leave a message during predetermined times or when your office is closed. If a line is busy / engaged, a Missed Call alert can be used to notify a manager (by email).
In order to retain callers and reduce their frustration when lines are busy, a Call Queue can be used.
Experienced Technical Support
All customers get full training on how to use Number Manager and ongoing support to stay on top of it too. But if you need a refresher, something extra or even some marketing collateral that might help, just ask.
RATIO CALL PLAN
An option within a Hunt Group, incoming calls can be routed to a pre-defined list of locations on a percentage share basis, allowing for call distribution to be weighted across multiple sites.
A Hunt Group can cycle a call through all available lines until someone picks up (and can be set to cycle through different destination numbers at different times of day).
PRE-CONNECTION GREETING / WHISPER
A short recording which is played to the customer upon connection. It can be used to simply greet the customer or to give important information. A Whisper can be used to notify the call recipient of the call’s origin. For example, you might advertise three numbers for three different products routing to a single line.
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Invosys Ltd (5799390), New Bridgewater House, Mayfield Avenue, Worsley, Manchester, M28 3JF