Call queuing benefits both the customer and the business using the solution. How? It helps to build a better caller experience that increases customer conversion rates and protects employee productivity.
Reassuring a customer that their call will be answered is simple with Number Manager’s advanced queueing features. Businesses can play their own custom recorded messages or announce the caller’s queue position to them to always keep them in the loop.
Less Time Spent Waiting
No one enjoys waiting for their call to be answered. With call queueing from Invosys, businesses can choose to include queue cut off thresholds that automatically divert to voicemail. Customers can also choose to divert to voicemail at any point if they no longer wish to wait for their call to be answered.
Mid Call Transfers
Businesses can transfer callers between call queues. This can help them to manage waiting times by diverting callers to a less congested queue.
Real Time Reporting
Businesses can keep on top of call queues by monitoring how many callers are in the queue and how long they have been waiting using real-time call statistics.
Businesses can use a standard message, or record their own, to give a personal greeting to their customers in the call queue.
A phone system menu allows callers to route themselves to the correct department.
Businesses can define thresholds for their queues so that callers are automatically redirected to voicemail or another department if a queue threshold is reached.
Our voicemail services give customers the option to leave voicemail messages rather than waiting in the queue.
Interested in Call Queuing?
We provide our partners with marketing collateral, complete in their branding, to help them show their customers all our products can do.
Take a look at a piece of content about Call Queueing below, which we would be happy to create in your branding. Just speak to your account manager or contact marketing to get started.
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