The partnership will provide end-to-end solutions that encompass agent guidance, telecommunications, and more.
Dura Software portfolio companies, Infinity and Invosys, have proudly announced a strategic partnership to further enhance their offerings. This collaboration marks a significant advancement, particularly within the telecommunications sector, as this strategic inclusion will add substantial value to both resellers and end customers of Invosys.
Central to this enhancement is Infinity’s Maestro Suite, a product portfolio that equips contact centres with agent guidance and interaction management solutions that include next-best-action prompts tailored to unique call flows, allowing for more efficient and effective customer interactions. As a cohesive solution, Infinity’s components will deliver unparalleled support and precision to contact centres in tandem with Invosys’s technology.
As both companies are also partnered with cloud-based contact centre provider, XIMA, they’ve effectively enabled end-to-end integration that encompasses all three technologies, bringing a comprehensive and streamlined experience for their customers.
“We’re thrilled to partner with Invosys and bring Infinity’s solutions to a wider audience,” said Chris Williams, CEO of Infinity. “This collaboration allows us to extend our reach across sectors and help Invosys customers streamline interactions through our innovative suite of agent guidance and interaction management solutions.”
Jane Anderson, CEO of Invosys, commented, “We’re excited to begin integrating Infinity’s innovative technology into our offerings. This partnership is yet another step forward in providing our customer base with comprehensive, integrated solutions that meet the changing needs of the telecommunications industry.”
Infinity and Invosys have set a new standard for telecommunications solutions by combining their expertise and resources. This partnership reaffirms Invosys’s commitment to delivering superior technology and service to their customer base.
About Invosys
Invosys has been a provider of telephony solutions since 2006, investing in and managing its technology to deliver reliable inbound and call management services. Their robust systems are designed to simplify complex call routing and ensure excellent customer service and support. Bringing a deep focus on innovation and exceptional customer support, Invosys continues to pave the way for innovation in the telecommunications industry.
About Infinity
Infinity’s technology and services unlock your ability to win customers, retain them, and maximize their satisfaction by empowering you to deliver exceptional customer experiences across multiple channels with ultimate efficiency. Our solutions have been built from the ground up for contact centers and are based around our proprietary technology—Infinity Maestro—and support services delivered by customer management experts. Infinity has over 20 years of experience working with contact centers, and Infinity Maestro is deployed in 13 countries around the world.
About Dura Software
Dura Software acquires, owns, and operates a portfolio of growing niche software businesses that provide mission-critical solutions to end customers. Unlike other investors, Dura seeks to hold onto and operate its companies without any term limits. Dura is backed by founders and investors with deep experience in investing and operating companies across multiple industry verticals in various geographies.
