December 10, 2018
These steps are based around features of our proprietary call management platform, Number Manager. For more information, take a look at the full Number Manager brochure.
Having date exceptions in place automatically changes call handling configuration on specified dates. This might be needed just on Christmas day itself, or for a period of time when you know staff won’t be available to answer calls.
Configure your date exceptions, and you won’t need to worry about phones going unanswered.
Out of hours settings
Preconfigure office hours before Christmas, and set a seasonal message to keep callers informed.
One of the worst times a problem could occur is at Christmas. With most of us focused on other things, getting a resolution to your disaster can be difficult, to say the least. Preconfigure disaster recovery settings through Number Manager and all you have to do is push a button to enable them and avoid a crisis.
Queuing & Comfort messages
Music on Hold
Time of Day Settings
With Number Manager, you can set up IVR menus relating to different departments, allowing callers to redirect themselves to the line they need or simply get answers to frequently asked questions.
Update IVR Menus and keep callers informed about any changes taking place over Christmas.
Update voicemails to let callers know someone will get back to them (when the tinsel has been taken down). Missed something important? Number Manager lets you access voicemails from an email inbox, so staff can check from the comfort of their homes.
By using Number Manager’s caller exceptions, you are able to specify certain numbers to be treated differently than every other number calling through to your lines.
Got a nuisance caller? Block their calls instantly. Caller exceptions work both ways.
Call routes / Diverts
Redirect call traffic to a mobile phone, and you only need to nip away from the Christmas Dinner to answer a call should one come in.
Are your technical support team pulling the double shift this Christmas? Are they taking their Christmas Dinner at their desks? Why not give them some well deserved time off?
Instead of roping your support staff in for the whole of the Christmas period (or taking those calls yourself), the Invosys 24/7 team are on hand around the clock to look after your inbound technical support calls.
Our agents undergo comprehensive onboarding regarding every aspect of your business, from the technology itself through to your tone of delivery. This is so that they can deliver the same high standard of service that your customers expect.
What better gift could you give yourself this Christmas than true peace of mind? Find out more about Invosys 24/7 by downloading our product brochure today.
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