Comprehensive Onboarding Makes for Effective Outsourced Tech Support
August 20, 2018
As society becomes more and more dependant on technology, the strain on technological providers is rapidly increasing.
Providers of technology have to have a technical support team to ensure end users remain satisfied and able to make the most of the technology they are paying for.
Dubious technology providers who are unsure about enlisting the help of a third party for outsourced tech support negatively impact their satisfaction and retention rates through unanswered phone calls from frustrated customers.
To put the myths and misconceptions around outsourced tech support to bed, the team at 24/7 would like to tell you about how their comprehensive onboarding processes result in smooth migrations and fantastic outsourced tech support.
Planning Comes First
The first step of any successful onboarding process is the planning phase. Failing to plan is planning to fail as they say and so the team at Invosys 24/7 elect a project manager who diligently plans the entire migration from the ground up.
Getting to Know Your Business
The project manager takes the time to get to know your team members, your business, your customers and your workflows. Once we understand all of this, we will be able to recommend the level of service and features that your business requires from 24/7 including overflow, out of hours and around the clock support.
Once we get the go ahead, our team will deploy and test the infrastructural aspects of your setup and take part in a induction to your brand, your processes and your tone of delivery to ensure total continuity for your customers.
Our support staff will be expected to clear a process of delivery test to ensure they can fully deliver an effective support service to your customers.
Offer Your Customers the Outsourced Tech Support They Need
To find out more about Invosys 24/7 and how you can provide your customers with the technical support they deserve, download the Invosys 24/7 product brochure.
If you would like to speak to a member of the team at Invosys about making 24/7 available to your customers, contact us on:
0161 444 3333 or [email protected]
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