How Can 24/7 Technical Support Transform Your Business?
August 13, 2018
Being a technology provider comes with its own unique set of challenges. Every end user for your products will have a different level of technical literacy, different operating hours, and needs. Other contributing factors such as the location they are based in have the opportunity to impact the amount and type of support they require.
To provide support to everyone, you need to offer technical support 24 hours a day, 7 days a week.
However, some providers are dubious to invest in 24/7 technical support as they are not aware of the huge organisational benefits it can bring as well as the positive impact it can have for their customers.
Proactively Deal With Problems
Having an extra, outsourced technical support network can help free up your current technical support team to focus on more pressing issues.
If you are experiencing an organisation wide problem that needs the dedicated attention of your technical support team, having 24/7 technical support allows you to outsource your customer technical support calls until the issue is resolved.
Consistent Technical Support Makes Sales
One of the most obvious benefits to having 24/7 technical support lines is the consistency in service that you provide for your customers. If you choose Invosys 24/7 as your outsourced technical support provider, our team of tech support agents work as an extension of your own support team, delivering the same service and tone as your own team members.
By consistently providing effective technical support to your customers, your organisation builds a strong relationship of trust which in turn will likely result in increased sales across your organisation for other products and services.
Spend Less Time fighting Fires
Perhaps an overnight blizzard has resulted in half of your technical support team being unable to make it into the office or you may be holding a monthly meeting that involves all of your tech support staff.
Whatever the reason, if you do not have enough free agents to handle calls then a 24/7 technical support solution allows you to divert calls to an outside team instantly. You no longer have to scramble around trying to find cover for absent agents.
Transform Your Business with 24/7 Technical Support Today
To find out more about Invosys 24/7 and how you can provide your customers with the technical support they deserve, download the Invosys 24/7 product brochure.
Want new articles before they get published? Subscribe to our newsletter.