Introducing Invosys 24/7
July 31, 2018
The latest addition to the Invosys product suite, Invosys 24/7, offers Invosys partners the chance to provide their own end users with 24/7 outsourced technical support
Invosys 24/7 was launched as a continuation of our commitment to providing the best possible experience for both our partners and their customers. We strive to make the complex simple, and empower our partners with the resources they need to take the hard work out of the telephony market.
How Does Invosys 24/7 Support Resellers?
We know that providing effective technical support for your entire customer base is not always an easy task, especially when more and more customers expect support around the clock. Invosys 24/7 can support resellers by taking the pressure off their back by providing 24/7 outsourced technical support
Invosys 24/7 is here to serve you and your customers in whatever capacity you require. Our team can be your entire technical support solution or simply cover for when call traffic becomes a little too much.
Intelligent 24/7 outsourced technical support
Features such as the ability to schedule times for call traffic to be diverted and automatic call routing during overflows available, Invosys 24/7 lets you completely customise the way in which you handle your outsourced technical support calls.
Deal With Excess Call Traffic Without Compromising Customer Service
Outsourcing technical support calls would never cross some business owners’ minds. Fears of untrained and unprofessional agents handling their technical support calls stop them from choosing to outsource and in turn, their phone lines remain congested and their customers frustrated.
Invosys 24/7 addresses both of these problems by offering resellers 24/7 outsourced technical support so that they can manage calls with operators who are well trained in their products, services and tone of delivery.
And the best part? The Invosys 24/7 team act as an extension of your own business by greeting callers as a member of your technical support team and adopting your company tone.
Want new articles before they get published? Subscribe to our newsletter.