Meet the Revolutionaries – Stephen Taylor

Author: Grace Grieve

This week we ask Stephen Taylor, product Manager, how he can help take the telecoms industry by storm:

What’s the best thing about working for Invosys?
The fact we still maintain our sense of agility, like a small business can. Your efforts can very quickly be realised as benefits to the customer and business alike, unlike larger companies where you seem to have to jump through hoops to get things done.

Invosys are on a mission to challenge the telecoms channel and lead a telecoms revolution. How can you help with this through your role?
As Product Manager for Invosys my role is pivotal to achieving this and this aim is at the forefront of my mind with every decision I make. Having an objective like “leading a telecoms revolution” allows us to be flexible, dynamic and creative in our approach which in turn keeps us motivated and energised.

Who is your favourite revolutionary, past or present?
Slightly controversially – it would Margaret Thatcher for me. She may not have made all the right decisions and certainly some unpopular ones, but she turned a country around against all the odds with confidence and tenacity. Let’s not forget she privatised BT all those years ago allowing companies like Invosys to compete in this industry! I feel British politics lacks this kind of courage and honesty today.

What is the biggest challenge facing the telecoms channel in 2017?
With traditional telco services becoming more and more commoditised, I feel service providers are being forced to broaden their spectrum of service offerings. Whether that be more of an involved managed/professional services approach or branching into other areas such as connectivity, Infrastructure as a Service or hosted telephony. All this change carries with it huge additional challenges in order to serve customers in the best way possible…changes to systems, support channels and infrastructure mean that even some of the most established providers in the market right now are finding themselves spinning several plates just to remain in the game. Keeping the customer needs in clear line of sight and not doing too much is the key to getting it right in my opinion.

Invosys are all about throwing out the rule book. Tell us about a time that you have thrown out the rule book to achieve better results.
Early in my career, when I worked for BT, I was asked to arrange a quarterly team meeting for 16 people. I was given a budget and objectives, but rather than booking a boring conference facility in the Midlands like we always did, I took everyone to Amsterdam and was able to squeeze in some excursions too with the money saved. It raised a few eyebrows throughout the business but nobody could say anything because we achieved what we needed and had some fun too! I knew if I asked permission, it would be a “no” so I just went ahead. I wasn’t asked again!

And lastly …. Can you rise to the challenge?
Life is more fun with a few challenges isn’t it? Bring it on!


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