agent ready

Enable and manage remote workers easily and effectively with Agent Ready.

easily allow workers to log in and out of corporate phone systems

The Agent Ready app allows you to distribute calls from a single telephone number to a group of phone lines, through hunt groups. Using Agent Ready, remote call centre, sales team or home workers can easily log in and out of a corporate phone system to access inbound calls to their team. Designed to be simple to use, workers can be log in and out of their team (or “hunt groups”) manually, through a schedule, or through admin control. This app effortlessly generates usage statistics to easily monitor and improve work flow.

MANUAL LOGIN & logOUT

Agent Ready allows workers to log in and out of corporate phone systems manually. When logged in, calls will then be immediately directed to the desired list of contact numbers.

SCHEDULED LOGIN &  LOGOUT

With a simple weekly diary, agents can setup time schedules for when they should be logged into each hunt group they are associated with. Simple prompts remind workers to log in and out of corporate phone systems when they need to.

ADMINISTRATOR CONTROL

Should you wish, administrator accounts can manage their agents via the mobile app. This gives you overriding control, allowing you to force users in and out of groups, and monitor each agent’s performance.

USAGE  STATISTICS

Both Administrators and the standard agents have access to a detailed reporting suite which monitors a range of statistics, from calls answered to the times of the day that are receiving the highest volume of calls.

workers to log in and out of corporate phone systems
workers to log in and out of corporate phone systems

Enable & Manager remote workers

This app allows you to distribute calls from a single telephone number to a group of phone lines, through hunt groups. Using Agent Ready, remote workers can easily log in and out of hunt groups to access calls routed to that group. Designed to be simple to use for all requirements, hunt groups can be logged in and out of manually, through a schedule, or through admin control. This app effortlessly generates usage statistics to easily improve workflow.

MANUAL LOGGING IN & OUT

Agent Ready allows workers to log in and out of corporate phone systems manually. When logged in, calls will then be immediately directed to the desired list of contact numbers.

SCHEDULED LOGIN & LOGOUT

With a simple weekly diary, agents can setup time schedules for when they should be logged into each hunt group they are associated with. Simple prompts remind workers to log in and out of corporate phone systems when they need to.

ADMINISTRATOR CONTROL

Should you wish, administrator accounts can manage their agents via the mobile app. This gives you overriding control, allowing you to force users in and out of groups, and monitor each agent’s performance.

USAGE STATISTICS

Both Administrators and the standard agents have access to a detailed reporting suite which monitors a range of statistics, from calls answered to the times of the day that are receiving the highest volume of calls.

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Invosys are a new generation of innovator; a creator of ground-breaking solutions, that are easy to use and even easier to sell. Exclusively Channel focused, we have lead from the front with our cutting-edge, in-house developed technology.

2018 Invosys Limited

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